Terms & Conditions
Appointment Booking and Confirmation
All appointments are confirmed once booked through our online booking system or by direct arrangement. Please ensure your contact details are accurate so we can reach you regarding your appointment if needed.
Cancellation Policy
To avoid the cancellation fee, notice must be received at least 24 hours before the scheduled appointment time. Cancellations made less than 24 hours before the appointment, and missed appointments, will incur a fee equal to 50% of the booked appointment price.
Rescheduling
Rescheduling requests made with at least 24 hours' notice will not incur a fee. Requests made within 24 hours of the appointment will be treated in the same way as a late cancellation.
Exceptional Circumstances
We understand that genuine emergencies and unforeseen circumstances do arise. Requests to waive a cancellation fee due to exceptional circumstances will be considered individually and at our discretion.
Repeated Late Cancellations or Missed Appointments
A pattern of repeated late cancellations or missed appointments may result in a requirement for prepayment on future bookings, or a decline of future bookings at our discretion.
Late Arrivals
If you arrive late for your appointment, your session may be shortened to ensure the next client is not affected, and the full session price will still apply.
Health, Illness and Treatment Suitability
Please inform us of any relevant health conditions, injuries, or concerns prior to your appointment. If you are unwell, particularly with any contagious illness, we ask that you reschedule your appointment for the safety of our clients and practitioner.
Respectful Conduct
We are committed to providing a professional, safe, and respectful environment for all clients. Any inappropriate behaviour will result in the immediate end of a session and may result in a decline of future bookings.
Privacy and Health Information
Any personal or health information you provide is kept confidential and is used solely for the purpose of providing safe and effective treatment. We do not share your information with third parties except where required by law.
Changes to These Terms
These terms may be updated from time to time. The most current version will always be available on this page.
Contact
If you have any questions about these terms, please get in touch via the contact form on our homepage.
Last updated: 13 August 2026
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